Privacy Policy and Principles

At Rock Universe®, we strongly believe in protecting the privacy of the personal information that we obtain for business purposes about our customers. To that end, we have established our Privacy Policy. In addition, we have developed Privacy Principles to guide us in the interpretation and application of our Privacy Policy. We also have Website Privacy Guidelines to protect the privacy of visitors to our website on rockuniverse.ca.

If you have any questions, comments or concerns regarding privacy, please contact us at info@rockuniverse.ca

Privacy Policy

At Rock Universe, we strongly believe in protecting the privacy of the personal information that we obtain for business purposes about our customers, employees, franchisees, suppliers and other entities. Also, we value the trust that is placed on us to responsibly manage the personal information that we obtain.

To that end, we have established Privacy Guidelines to assist us in protecting the privacy of employee and non-employee personal information. We have also established a set of Employee Privacy Principles and Non-Employee Privacy Principles. These Principles provide guidance to us with respect to our application of these Guidelines and our treatment of personal information.

These Guidelines and the accompanying Principles are designed to assist us in fairly and effectively managing personal information with regard to collection, use, disclosure, retention, accuracy and security. In that regard, all of our employees who handle personal information are required to comply with these Guidelines and our Principles.

We are committed to following these Guidelines and our Principles. We are further committed to complying with any privacy laws that may apply to the personal information that we may obtain.

From time to time these Guidelines and our Principles may be amended to address the changing needs of our business and/or changes in applicable privacy laws.

Website Privacy Guidelines

Links to Other Websites
We may offer links to websites that are not operated by Rock Universe. We are not responsible for the policies and practices of other companies. If you visit one of these linked websites, you should review their privacy and other policies.

Ten Privacy Principles to be Applied to Non-Employee Information

Principle #1
We are accountable for the personal information that we collect about you.
We are committed to ensuring that we comply with our Privacy Guidelines and these Privacy Principles whenever Rock Universe, or other entities acting on behalf of Rock Universe, collect and, or use your personal information.

Principle #2
We will identify the purposes before collecting your information.
We only collect personal information for purposes directly associated with our business activities. For example, we only collect personal information from customers when they volunteer their information in the following types of situations: to enter a contest or participate in a promotion; to send us a comment about our business; or to respond to a question or concern. Before we collect any personal information, we will explain the reasons for collecting it.

Principle #3
We require your knowledge and consent to collect, use and or, disclose your personal information.

We only collect and use your personal information with your knowledge and consent, except in limited and specific circumstances, and as permitted by law. For example, we reserve the right to collect, use or disclose any information as needed to satisfy any law, regulation or legal responsibility; to protect our legitimate business interests; to fulfill your requests; or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Except in such specific circumstances, you may withdraw your consent to our use of your personal information at any time.

Principle #4
We only collect information necessary for identified purposes.

We will only collect information necessary to meet an identified purpose. We will collect this information lawfully and fairly. For example, if you enter a contest, we need your name and other contact information so that we may contact you if necessary. Further, we may require additional information to verify a winning entry.

Principle #5
We will limit how we use and or, disclose your information.

If we do collect any personal information from you, we will use it only for its identified purposes. We will not disclose it without your knowledge other than to our agents and/or other entities acting on our behalf.

Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not consent to receive such materials, we will not send them to you.

In the course of managing business operations, Rock Universe may share personal information with other entities such as professional advisors, suppliers, franchisees, or agencies. Any entity with which we share personal information is required to comply with these Guidelines.

Other entities may be engaged by Rock Universe to perform a variety of functions, such as fulfilling orders, assisting with promotions, or providing technical services for our web sites and information technology systems. These entities may have access to personal information, if needed, to perform such functions. However, these entities may only use such personal information for the purpose of performing that function for which the information was provided, and may not use it for any other purpose.

Rock Universe does not sell, transfer or disclose personal information to entities outside the Rock Universe system. However, with your permission, we may, on occasion send marketing information on behalf of one of our promotional partners (“partners”) about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from our partners. If you elect to receive such materials, Rock Universe will not share your personal information with such partners but rather will send a mailing or email on their behalf.

Rock Universe reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect legitimate business interests, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Principle #6
We will seek to use information that is as accurate as possible.

Generally, we only collect personal information that is directly supplied by you. In such cases, we will take care to enter your data correctly, but will typically not make any further effort to verify its accuracy or update it. For example, if you provide us with a phone number to contact us, we will assume it is correct.

Principle #7
We will keep your personal information secure.

We protect all personal information collected and held by us. In the event that we transfer or disclose personal information to another entity, we require that entity to comply with the principles set out in these Principles and our Privacy Guidelines.